Shipping Information

At Cate's Closet, we strive to provide a smooth and reliable delivery experience for every customer. Please review the information below regarding order processing, shipping timeframes, and delivery expectations.

Order Processing

Once your order has been successfully placed, our team begins preparing it for shipment.

Processing times generally range from 1 to 3 business days. During this period, we verify order details, prepare products for dispatch, and complete quality checks to ensure your items meet our standards.

Orders submitted on weekends or public holidays will be processed on the next available business day.

Please note that processing times are separate from shipping and delivery estimates.

Estimated Delivery Times

After your order has been dispatched, delivery typically takes between 5 and 15 business days, depending on your destination and local carrier operations.

While most orders arrive within the estimated timeframe, delivery schedules may vary due to factors beyond our control, including:

• Seasonal demand
• Weather disruptions
• Customs inspections
• Carrier delays
• Regional logistics conditions

Once your order ships, you will receive a shipping confirmation email containing tracking information so you can monitor your package's progress.

Free Shipping

Cate's Closet is pleased to offer free standard shipping on all orders.

There is no minimum purchase requirement, and no additional shipping charges will be applied during checkout for standard delivery services.

Any optional services selected during checkout may be subject to separate fees where applicable.

How to Place an Order

Ordering from Cate's Closet is simple:

1. Browse our collection and select your desired products.
2. Add your chosen items to your shopping cart.
3. Proceed to checkout and review your billing and shipping information.
4. Select your preferred payment method.
5. Complete your purchase through our secure checkout system.
6. Receive an order confirmation email once your transaction has been successfully processed.

All payments are protected using industry-standard SSL encryption technology to help safeguard your information.

Delivery Delays

Although we work with trusted shipping partners to ensure timely delivery, occasional delays may occur.

Factors that can affect delivery times include:

• High-volume shopping periods
• Public holidays
• Severe weather conditions
• Customs processing
• Transportation disruptions
• Unexpected carrier issues

Should any significant delay occur, we will make reasonable efforts to keep you informed regarding the status of your shipment.

Tracking Your Order

After your order has been shipped, you will receive a tracking number via email.

Tracking updates are provided by the shipping carrier and may take several days to appear after the package has been dispatched.

If you experience difficulties locating your tracking information, please contact our customer support team for assistance.

Shipping Protection Coverage

Optional Shipping Protection

For additional peace of mind, Cate's Closet may offer optional Shipping Protection during checkout.

Shipping Protection provides additional coverage for qualifying shipping-related issues that may occur after your order leaves our fulfillment facility.

Coverage Includes

Lost Packages

If your shipment is confirmed lost during transit by the carrier and cannot be located, we may provide a replacement order at no additional cost, subject to claim approval.

Damaged Deliveries

If your package arrives visibly damaged and the contents have been affected, you may be eligible for a replacement of the damaged item(s) after verification.

Filing a Shipping Protection Claim

If you purchased Shipping Protection and experience a covered issue, please contact us within 7 days of delivery or the expected delivery date.

Email: info@catescloset.com

To help us process your request efficiently, please include:

• Your order number
• Tracking number
• A description of the issue
• Clear photographs of any damage (if applicable)

Our support team will review your claim and provide further instructions.

Exclusions

Shipping Protection does not cover:

• Incorrect, incomplete, or inaccurate shipping information provided during checkout
• Packages marked as delivered by the carrier but subsequently lost, misplaced, or taken by a third party
• Delivery delays caused by customs authorities
• Delays caused by shipping carriers, transportation providers, weather conditions, or other circumstances outside our control
• Claims submitted outside the applicable reporting period

Cate's Closet reserves the right to request additional information when reviewing Shipping Protection claims.

Customer Support

If you have any questions regarding shipping, delivery status, tracking information, or Shipping Protection coverage, our customer support team is happy to assist.

Cate's Closet
Email: info@catescloset.com

We are committed to providing a positive shopping experience and will do our best to help resolve any shipping-related concerns.